When you purchase promotional products from JDR Imaging, Inc, or Website Development Services from JDR Web Solutions, Inc you should be able to expect a high standard of customer service, both before and after you receive your order.

Returns:

If you receive an item different than what was described, or that is clearly in worse condition than indicated, please contact admin@jdrimaging.com directly to report the defect or damage within seven (7) days of receiving the shipment. You should be able to reach a reasonable agreement with one another. If necessary, you can return your item for a refund.

To be eligible for a refund, you must return your item in the same condition you received it, and the return must be postmarked within thirty (30) days of shipment.  Website Services that are deemed refundable must have source code removed from all customer system.

Shipping and handling charges for returning are borne by the buyer. To ensure the safe return of the merchandise, items must be returned via a trackable shipping service.

Using a trackable return shipping method is the only way for us to verify that your merchandise has been received by the seller. If you don't use a traceable method to return your item and you file a claim, that may be grounds for your claim to be denied.

Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service. If the seller's return address is a P.O. Box, you will need to ship USPS, but be sure to request signature confirmation and insurance for USPS shipments.

Refunds:

A full or partial refund may be issued for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund.

Refunds are typically processed within one week. The funds will be deposited back in your credit card account or the payment method used, JDR Imaging, Inc. or JDR Web Solutions, Inc. will send you confirmation of the refund.